FAQs - Orders
Can I order over the phone?
We are here to help answer any product queries during office hours. We are unable to take orders over the phone, however your order can be placed securely online via our website.
What payment types do you accept?
We accept Visa, Mastercard and PayPal.
Where does Nancy Ganz ship to?
We currently ship to Australia only. Please refer to the Delivery Policy online for further information.
Do I need to sign for my parcel at the time of delivery?
During checkout you can select whether a signature on delivery is required. However, if the delivery address is unattended, the courier will attempt to re-deliver the following day. If the address is still unattended, the courier will leave a card directing you to collect from your local post office.
What are the charges for delivery?
Australian Shipping: Free standard shipping on orders over AU$89*. Orders under AU$89 will incur an additional shipping fee of $9.95
Nancy Ganz currently only ships to Australian postal addresses.
How long will delivery take?
We always aim to process your order as quickly as possible, however please allow 2-5 business days for dispatch. Our warehouse ships Monday to Friday, excluding Victorian public holidays. Australia Post standard delivery times are between 1-2 working days from date of dispatch. Please note, there may be delays during sale events, as we expect a high volume of orders at this time. This could be between 2-10 working days of the order being placed. You will receive a confirmation email once your order has been dispatched and shipped. Please note that the delivery times after dispatch cannot be guaranteed bynancyganz.com.au as deliveries are made by third parties.“
What is the return and exchange policy?
If you have changed your mind, purchased the wrong size or the garment is faulty, simply fill in the Returns form delivered with your order or download a copy here. Please ensure that the Returns Forms is included in with your returns. All goods must be in their original condition, unworn, with the tags (and hygiene stickers on swimwear) still attached, within 14 days of receipt. We will then refund using your original payment option. Please refer to the Return Policy online for further information.
Can I return an in store purchase with you?
Unfortunately we cannot accept purchases made through retail stores. Please return any retail purchase to the original store.
What if my garment doesn’t fit?
Unfortunately we do not offer exchanges, however you can return any unworn items for a refund. Please ensure that the item shave not been worn and are returned in their original condition. Please refer to our Return Policy for more information.
What if my garment is faulty?
Nancy Ganz products undergo a quality control programme to ensure they meet our high quality standards. If you believe your garment is faulty please complete the supplied Returns form with your delivery details. If our quality assurance department deems your product faulty a new product of the same style, size and colour will be dispatched. If your return is deemed not faulty you will be notified.
I didn’t get a return form, how do I return my order?
You can download a copy of the Returns Form here. It includes instructions on how to return your order.
I forgot my password
You can use our Forgot Password form to recover your lost account information.
How do I use a promotion code?
Simply enter your promotional code at the checkout, and the offer will be applied to your order.
What do you do with my personal information?
Please refer to our Privacy Policy online for further information.